Innovative and unique feature highlights
- High usability, with no requirement for technical knowledge to customers
- Huge list of available application options
- Constantly changing service map
- Reduce traffic and number of calls to contact centers
- Availability to more than 95% of new handsets
- Segmentation & Personalization options based on real customer experiences
Mobile users want quick answers to easy questions, but personal answers to difficult ones.
Self-expressionism
Movidilo Care is a very broad portfolio of on-device self-care functionality. It allows end-users to serve themselves with instant self-care for the simple tasks and frees up Customer Services to provide better care for those with more complicated issues.
Movidilo Care gives users a completely new two-way channel of contact with the mobile operator. For example, Movidilo Care allows the user access to near real-time billing information onscreen whenever they need it. It is also the only system where the user can recharge their pre-paid card on the move with a credit card.
Operators are also able to subtly blend customer self-service with opportunities for loyalty and promotion.
A Tryptich of Benefits
Movidilo Care delivers 3 key benefits:
- Reduced costs
It substantially reduces the cost of customer support. Self-service enquiries cost 90% less than those handled by a call centre.
- Reduced churn
It allows users to solve specific issues wherever they are in real time, generating greater user satisfaction and reducing churn.
- Reduced complexity
By providing a really efficient care channel to the user, it reduces the complexity of getting answers to routine enquiries and fixing certain issues in real time.